ace57 Privacy Policy — Your Data Is Our Responsibility
This policy explains in detail how your personal information is collected, stored and protected when you register and use the ace57 platform.
Introduction and Scope
ace57 ("we", "us" or "the platform") is an online gaming service operating in Bangladesh. This Privacy Policy ("Policy") applies to all members ("you", "user") who use the ace57.cam website and related services. This Policy describes what types of personal information we collect, how we use it, in what circumstances we share it with third parties, and what rights you have regarding your information.
By registering or logging in to the ace57 platform, you will be considered to have read, understood and agreed to the terms of this Privacy Policy. This Policy may be updated from time to time; in the event of changes, we will publish the updated date on the website.
1What Information We Collect
ace57 collects personal and non-personal information from various sources. Details are provided below:
Registration Information
Information you provide when creating an account includes:
- Full name and date of birth
- Valid email address
- Bangladeshi mobile number
- National ID card or passport number (for verification)
- Preferred currency and payment method
Financial Information
Information collected to facilitate deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical Information
Information collected automatically while you use our platform:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login dates, times and session data
- Cookie and similar tracking technology data
Gaming Activity Information
Information stored to improve your gaming experience:
- Types of games played and game history
- Bet amounts and results
- Bonus claim and usage records
- Session duration and frequency
- Gaming preferences and behavioral patterns
2How We Use Collected Information
ace57 uses collected information only for the following legitimate purposes:
- Account Management: Completing the registration process, verifying identity and ensuring the security of your account.
- Payment Processing: Safely handling deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer.
- Service Improvement: Analyzing data to improve platform performance and user experience.
- Customer Support: Providing assistance and resolving issues via live chat and email.
- Responsible Gaming: Identifying the risk of excessive gaming and ensuring responsible play.
- Fraud Prevention: Detecting and preventing unauthorized access, money laundering and suspicious activity.
- Promotional Communications: Informing you about bonus offers, tournaments and updates with your consent.
- Legal Compliance: Meeting obligations under applicable laws and regulations.
3Sharing Information with Third Parties
ace57 never sells your personal information or transfers it to third parties without authorization. However, information may be shared in the following limited circumstances:
Payment Processors
Minimum necessary information is shared with payment service providers including bKash, Nagad, Rocket and Upay to complete transactions.
Game Providers
Licensed game software providers including Pragmatic Play, JILI, PG Soft and Spribe receive limited information necessary to operate games.
Legal Authorities
Information may be provided to the relevant authorities in the case of a court order, investigation or legal obligation.
Security Partners
Limited information may be exchanged with trusted technology partners to detect fraud and ensure cybersecurity.
Business Changes
In the event of a merger, acquisition or asset transfer, user information may be transferred; however, you will be notified in advance.
Analytics Services
Anonymous and aggregated data may be shared with analytics providers to monitor and improve platform performance.
4Cookies and Tracking Technologies
ace57 uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help make our service run more smoothly.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure the basic functioning of the platform.
- Functional Cookies: Store your language preferences, session settings and personalized experience.
- Analytics Cookies: Collect data to understand how users are using our platform and to improve the service.
- Security Cookies: Help detect fraudulent activity and unauthorized access.
You can disable cookies by changing your browser settings. However, disabling certain essential cookies may affect the full functionality of the platform.
5Data Security Measures
ace57 uses industry-standard technologies and practices to ensure the highest level of security for your personal and financial information.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology, which keeps your information private from third parties.
Two-Factor Authentication
Two-factor authentication (2FA) is available to prevent unauthorized access to your account.
Encrypted Databases
Stored data is kept in encrypted databases; passwords are never stored in plain text.
Continuous Monitoring
Systems are monitored around the clock; immediate action is taken when suspicious activity is detected.
6Data Retention Period
How long ace57 retains your information depends on the type and purpose of the data:
- Account Information: Retained while the account is active and for a defined period after closure in accordance with legal obligations.
- Transaction Records: Retained for the applicable period in accordance with financial regulatory requirements.
- Communication Records: Customer support history and emails are retained for a defined period.
- Gaming Logs: Kept for a limited period for responsible gaming analysis and fraud prevention.
- Technical Logs: Retained on a short-term basis for security and system performance monitoring.
Once the required retention period has ended, data is securely deleted or anonymized.
7Your Rights
As a user of the ace57 platform, you have the following rights regarding your own information:
- Right of Access: You have the right to know what information we hold about you. Submit a request via live chat or email and we will provide the information.
- Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: In certain circumstances — where there is no legal obligation to retain data — you may request that your information be deleted.
- Right to Object to Processing: You have the right to object to the processing of your information for a specific purpose, particularly in the case of direct marketing.
- Right to Withdraw Consent: Where information is processed on the basis of consent, that consent may be withdrawn at any time.
- Data Portability: You may request your information in a structured, commonly usable format.
8Protection of Minors
ace57 is an adults-only platform. Only persons aged 21 or above may register and use the service. We do not knowingly collect any information from persons under the age of 21.
Age verification steps are taken during registration. If we become aware that information has been collected from a minor, that account will be closed immediately and the relevant information will be deleted.
If a parent or guardian suspects that their child has registered on our platform, please contact [email protected] immediately.
9Third-Party Services
The ace57 platform integrates services from various game providers including Pragmatic Play, JILI, PG Soft and Spribe. These third-party service providers have their own privacy policies which may differ from ace57's policy.
Regarding payment services, bKash, Nagad, Rocket and Upay operate under their own privacy policies. It is recommended that you read their policies before using these services.
ace57 is not responsible for the data practices of third-party service providers; however, we work only with trusted and recognized partners.
10Policy Changes and Updates
ace57 reserves the right to modify this Privacy Policy at any time. In the event of significant changes, we will take the following steps:
- The updated policy will be published on the website with the revised date.
- For significant changes, a notification may be sent to the registered email address.
- Continued use of the platform after an update will be considered acceptance of the new policy.
For this reason, it is recommended that you visit this page regularly. If you have any questions about changes, please contact our support team.
11Contact Us
If you have any questions, concerns or information requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Live Chat: 24/7 support in Bengali around the clock
Response Time: Bangladesh Standard Time (BST, UTC+6)
Website: ace57.cam
Upon receiving any complaint related to your privacy, we will try to respond as quickly as possible. Responsible Gaming and Terms & Conditions pages are also available for your reference.